Terms & Conditions

Shipping and costs

Our goods travel by express courier and delivery is expected within 4/5 working days from receipt of payment. VAT and shipping costs are included in the price. We will do everything to satisfy you so that you receive the ordered items as soon as possible. All products are available, unless otherwise indicated or while stocks last.



It is not possible to pick-up, the goods leave the warehouses automatically. Always indicate your telephone number to facilitate delivery by the courier. The transport includes two delivery attempts by the courier to the address provided, in case of failure to find the buyer will be charged for storage costs and delivery. The goods travel accompanied by regular receipt or invoice, to be kept. Who needs an invoice must do so at the time of purchase indicating the company name and VAT number in the appropriate field.

Terms of payment

You can pay for your purchases using the following method:
  • PayPal or credit card processed by Paypal, with secure transaction on SSL secured server

Method of returning the goods

In the event that the object arrives at the destination with damaged packaging, sign the courier’s bill with specific reservation (write on the bulletin what is broken) and retain a copy of the reserve for possible replacements (without we will not hold responsible and we will not be able to replace the object).
With reference to the Legislative Decree in force 21/2014, the customer has the right to withdraw within and not later than 14 days after the delivery and will be reimbursed in case of damages caused by third parties of the total amount in the same period of time.

For further information contact our technical office at +39 (0) 382 968152 or via email at clientisimba@virgilio.it.

In case of return, the return costs are to be paid by the buyer. The address to which the returned goods must be sent is: Strada Vicinale della Pieve 10 – 27010 Copiano (PV) registered to Simba Srl.